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Working draft — the specific windows and conditions below are reasonable defaults, not fixed. Adjust to whatever policy you actually want to run, then have it reviewed alongside the other legal pages.
Every new account gets a 14-day free trial with no card required. You won't be charged anything until you actively choose to subscribe — there's nothing to refund during the trial because nothing is ever billed.
If you're charged for a monthly subscription in error, or you cancel within 48 hours of a renewal charge, contact us at emmanuel@vaqeno.com and we'll refund that charge in full. Outside that window, monthly subscriptions are not refunded for partial months — cancel anytime from your Account page and you won't be charged again, with access continuing through the end of the period you already paid for.
Annual subscriptions can be refunded on a prorated basis for unused months if requested within 14 days of the charge. After 14 days, annual subscriptions follow the same policy as monthly — cancel anytime, access continues through the period already paid for, no partial refund for the remaining months.
Email emmanuel@vaqeno.com with the email address on your account and the reason for the request. We aim to respond within 2 business days.
A refund or cancellation doesn't affect your logged data — it remains exportable from your Account page regardless of subscription status, for as long as your account exists.
Questions about this policy: emmanuel@vaqeno.com.